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celestial latitude 16, 2011 Mr. Paul L. Ervin P.O. recess 2276 Rancho Cucamonga, CA 91729 909-331-5310 Mr. Gary Kelly head of the Board headsman Executive Officer SOUTHWEST AIRLINES P.O. Box 36611 2702 Love Field Drive Dallas, TX 75235 Mrs. Teresa Laraba precedential Vice electric chair Customer Services SOUTHWEST AIRLINES P.O. Box 36611 HDQ 1PR Dallas, TX 75235 Re: trajectory Attendant Kathy Sara Dear Sir/Madam: On December 10, 2011, I traveled on sou-west air hoses from Dallas to Los Angeles (see attached gull of ticket). During my flight I attempted to use a toxic condition verifier to purchase a beverage. When I handed the voucher to Ms. Sara, she informed me in a loud rude shade that Sou thwest Airlines no hankerer honored the drink coupon and said you throng and your coupons. Other passengers looked at me as if I had done something wrong and it was real embarrassing for me. I evening had one person ask me was Ms. Sara having a bad daylight?

At that point, I asked for the coupon back and advised her that I still wanted the beverage and I would gladly grant for it. Ms. Sara did non return the coupon to me and she also took a very long time to bring me the beverage. It was very upsetting for me because I am not the type of person who has conflicts and if possible I head off any n egative contact. I am not received what c! aused Ms. Sara to lash out at me. I incur it was a racial attack with her argumentation you people and your coupons, what was meant by you people?, did she mean Southwest Airlines passengers or what was inferred by that statement? I overhear traveled on Southwest Airline for legion(predicate) years and up to this point I have never had anything but good things to say about Southwest Airlines. I do not feel it is right to be verbally abused by someone who is obviously not a people person. I would like to...If you want to father a full essay, order it on our website: OrderCustomPaper.com

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