Soiuthwest Airlines

The history of the Staboohwest Airlines is the story of 32 years of overweight work and dedication. It is a story of beingness different from others and being better than any other airline. From the very start of the mankind of the southwestern United States Airlines Rollin King and Herb Kelleher decided that its main aspiration would be to prevail passengers to their destinations at the time they destiny to get there, on time, at the lowest possible fares, and make trusted they have a good time doing it. A artless but hard to keep promise. To be different from others was the solely way to survive and to stand out in the engagement for #1 nodes choice. Southwest Airlines did even more(prenominal) than that. Southwest Airlines paved its way to the top owing to in all the innovations, which it ushered in making the flights easier, better and cheaper for its customers. Employees and Execution Perhaps one of the approximately unusual aspects of Southwests strategy is the degree to which it has used its unique culture as a major strategic weapon. An aura of cooperation and team spirit characterizes the culture. Workers believe that Southwests management cares close to them, and management tries hard to ensure that personnel are do by properly.

This culture provides much of the basis for Southwests labor relations, customer service and organizational flexibility. Another approach Southwest utilizes is to blank space customer service is one of its core strategies. Its Positively extortionate Service (POS) is different from the customer service associated with other major airlines. Service is provided with friendliness, caring, warmth and company spirit --staff go out of their way to be helpful. This approach to service leverages off Southwests outstanding relationship with its employees. In an organization where attitudes, culture and set(p) are so important it is natural that the company places such(prenominal) a great emphasis on socialization and training. atomic number 53 of the shared values is the importance of having fun at work.... If you want to get a full essay, order it on our website: Ordercustompaper.com

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