Wells Fargo - Avid Modjtabai

Technology as a T h l Competitive Advantage Avid Modjtabai A id M djt b i EVP, Head of Technology and operations May 13, 2010 © 2010 Wells Fargo Bank & Company, N.A. in all told rights reserved. Our priorities Integration g Serving Customers Driving Efficiencies Technology and operations 1 Disciplined integrating approach Integration on Track: converted key overlapping markets CA, NV AZ IL CA NV, AZ, IL, CO Converted products and services including Credit Card, Mortgage, SBA portfolios tf li Consolidating on to beat out assets and applications, while expanding customer base, geographic reach, and functionality: 3 tier 4 data centers (from 7) 10 regional data centers (from 13) 130 process sites (from 212) 3 000 applications (from 4,000) 3,000 4 000) Carrier class network Technology and operations 2 Guiding Principles: Best of breed assets and applications d li ti Experienced, blended ( , group (50% WF, 50% WB) Do it right for customers and team t dt members Serving Customers Technology enables our business model...

Anytime, Anywhere And, colossal customer experiences Convenient to do business whenever, wherever wide-cut access to products in all channels and geographies One-stop shopping for all financial needs High touch, full relationship religious service You know me personalized p services Seamless integration across products and channels From days to minutes to seconds Technology and Operations 3 Service Excellence Cross-Sell Customized and Personalized One Wells Fargo Real Time Anytime, anywhere Online wellsfargo.com wellsfargo com Sessions (MMs) 1,218 1,008 708 590 17.0 795 28.9 ATM Envelope-free Deposits (MMs) 48.3 2.7 2005 2006 2007 2008 2009 2006 (Pilot) 2007 2008 2009 1st to sally Internet Banking, Integrated Online Brokerage Awarded #1 Web position for Technology Innovation (2009) Awarded Most Innovative Feature: My outlay Report (2009) 1st to launch web-enabled ATMs Led i d t i L d industry in... If you pauperization to get a full essay, order it on our website: Ordercustompaper.com

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